Kickstart Programme

Learn from the ‘best of the best’ physio clinics around the world.

How would you like training that teaches you the 8 fundamentals of running a high performing physio clinic? For FREE!

What does it cover?

1. Leadership

  • The importance of personal leadership and personal growth
  • The speed of change and opportunity
  • The compounding effects of daily marginal gains

2. Culture

  • Action steps to a proactive “in pursuit of excellence” culture
  • Core values
  • USP (why your patients come and see you)

3. Marketing

  • Internal marketing
  • External – relationship building
  • Digital marketing strategies

4. KPI’s

  • Identifying the numbers that count
  • The snapshot – management information systems
  • Vanity vs. sanity measurements

5. Elite Service Model

  • How do you differentiate yourself from your competition?
  • How do your staff convey your point of difference?

  • Create an elite service model to ensure you stand out in your marketplace

6. Performance Coaching

  • How to performance coach
  • Aligning your team to performance expectations
  • What to inspect in order to assess performance?

7. Concierge Treatment Model

  • The importance of customer service
  • How to track and measure customer service
  • Systems to improve client perceptions

8. Practice Management

  • Take your patients through the Pain to Performance model
  • Turning your business into an integrated concierge service
  • Ensure your clinicians and front office work together seamlessly

Benefits From Implementing These Strategies


  • Shift your focus from the vanity measures of revenue and patient numbers to clear understanding of profit
  • Identify areas for profit growth


  • Create high functioning teams that pursue excellence at every step
  • Improve staff retention


  • Develop processes to ensure the business can produce income with or without you
  • Reduce stress through clarity of structure
  • Ensure high quality delivery at every patient touch point