A lot of the time businesses simply do not have a close enough understanding of the performance of their clinicians.
We talk about Define – Expect – Inspect.
What this means is that you need to define what best practice service is, then coach the team (expect that level of service) and finally inspect through numbers and monitoring or performance to ensure that standard is maintained.
In our experience most businesses are not successful in at least one of these areas.
There are a number of different factors that we typically look at but two key numbers that we place emphasis on are retention rate (RR)/patient visit average (PVA) and Saturation rate.
For RR/PVA this will vary slightly with the case load and specialisation you work in. However, typically in MSK we believe that a clinician under 6, as underperforming.
With saturation rate we would expect a saturation (occupied minutes/minutes available to see clients) as being over 80%.
If you’d like to figure out where the gaps are in your business or where you should be streamlining processes – get in touch for your business health check.
